General Refund Eligibility
At brymosquenira, we understand that circumstances can change. Our refund policy is designed to be fair while maintaining the integrity of our financial budgeting platform. You may be eligible for a refund within 30 days of your initial purchase or subscription activation.
Important: Refund requests must be submitted within 30 calendar days of the original transaction date. This period begins from the date of purchase confirmation, not from when you first access the service.
We offer different refund considerations based on your usage patterns and specific circumstances. Our team reviews each request individually, considering factors such as the duration of service use, the reason for the refund request, and adherence to our terms of service.
Qualifying Circumstances: Technical issues preventing platform access, billing errors, duplicate charges, or documented service interruptions that significantly impact your experience. We also consider refund requests due to major life changes that affect your ability to use our budgeting tools.
Please note that certain promotional offers, discounted subscriptions, or bundled services may have modified refund terms. These specific conditions are clearly outlined during the purchase process and in your confirmation email.
1
Submit Request
Contact our support team at info@brymosquenira.com with your account details and reason for refund
2
Account Review
Our team will review your account usage, transaction history, and refund eligibility within 3-5 business days
3
Decision Notification
You'll receive an email notification regarding the approval or denial of your refund request with detailed explanation
4
Processing
Approved refunds are processed within 7-10 business days back to your original payment method
Refund Processing Timeline
Days 1-2: Request acknowledgment and initial review of your account and transaction details
Days 3-5: Detailed eligibility assessment and documentation review by our refund specialists
Days 6-7: Final decision communication via email with complete explanation and next steps
Days 8-17: For approved refunds, processing and transfer back to your original payment method
Different payment methods may have varying processing times. Credit card refunds typically appear within 3-5 business days after processing, while PayPal refunds are usually immediate. Bank transfers and other payment methods may take 5-10 business days to reflect in your account.
Partial Refunds: In some cases, we may offer prorated refunds based on service usage. For example, if you've used our premium features for two weeks of a monthly subscription, you might receive a partial refund for the unused portion.
We reserve the right to deny refund requests that don't meet our eligibility criteria, including but not limited to: requests made after the 30-day window, accounts with violations of our terms of service, or attempts to abuse our refund policy. However, we're always happy to discuss alternative solutions or credits for future services.